RETURNS OR EXCHANGES:
We have a 30 day return policy. This means you have 30 days to return an item to our store for a refund. All items must be in the exact condition they were received. Do not remove any tags before returning your item, it will not be accepted. Please view our sizing chart before ordering to help make sure you are ordering the correct size. You will receive a refund (minus shipping fees) or store credit.
EXCHANGE or BACKORDER:
We do not offer exchanges. If you ordered the wrong size, we suggest ordering the correct size then sending in your return for a refund. We can never guarantee what is going to be instock and will not hold products for a customer while waiting for a return. At this time, we also do not have offer back orders.
Acceptable Condition for a RETURN:
Clothing must be unused, unwashed and still have tags attached. Shoes must be unworn and include all original packaging. Sunglasses must have no scratches with all paperwork and orginal packaging. WOMENS BATHING SUITS must still have bikini liner in place and all tags attached.
Surfboards, Skateboards, Beater Boards, Skim Boards etc:
All products must be in unused and sellable condition. Once you have used these products, you may not return them. Any claim for the above items will be handled on a case by case basis. Please contact us as soon as possible if there is a problem with any of these types of items.
Damaged or Incorrect Merchandise:
If we shipped you an item that was wrong or damaged, we will glady refund your prepaid return shipping charge. We suggest you return your item with tracking and insurance. Hopefully if we have made a mistake, you will accept our sincere apology. Sometimes mistakes happen!
****ANY ITEMS SHIPPED WITH “FREE SHIPPING” AND RETURNED FOR REFUND WILL BE CHARGED THE ORIGINAL SHIPPING FEES!!!! PLEASE MAKE SURE YOUR SIZES ARE CORRECT****
TO RETURN MERCHANDISE TO SECRET SPOT SURF SHOP:
- Please email firstname.lastname@example.org with your invoice#, the product you would like to return, and the reason for your return. If you want a different size, please order it at this time to make sure it is in stock. We do not offer exchanges at this time.
- Please include your invoice # in your shipping package, so we immediately know who the exchange is from
- We suggest that you send USP, FED EX, or USPS with delivery confirmation.
- Please ship your item to:
Secret Spot Surf Shop
2815 South Croatan Highway
Nags head, North Carolina 27959-9025
PLEASE EMAIL US IF YOU HAVE ANY QUESTIONS ABOUT RETURNS, DEFECTS OR INCORRECT SHIPMENTS, you will receive a response the same day or within 24 hours of you e-mail.